Refund policy

We want you to be satisfied with your purchase. If you receive a defective, damaged, or incorrect item, we will assist you in returning or exchanging it.

Eligibility

You may request a return or exchange within 7 days of delivery.

Items must be unused, undamaged, and in their original packaging with all tags and accessories included.

Proof of purchase (order receipt or invoice) is required.

Not Eligible for Return or Exchange

Used or damaged items.

Items missing original packaging, tags, or accessories.

Returns based on change of mind, dislike of the product, or similar non-issue reasons.

Return / Exchange Procedure

Contact us within 7 days via heroforcepk@gmail.com
 or 0334-4324666.

Provide your order number, proof of purchase, and a description (and photo, if applicable) of the issue.

If approved, you will ship the item back to the return address provided by our team. Return shipping costs are the responsibility of the customer.

After inspection, we will issue either:

A refund (excluding original shipping costs), or

An exchange item of equal value, depending on availability.

Items failing inspection due to use, damage, or missing components will not be accepted