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frequently asked questions

How can I contact HeroForce for support?

You can reach us via:

  • Email: support@heroforce.com
  • Phone: 0334-4324666
  • Contact form: on our Contact Us page
  •  We aim to respond within 24–48 hours on business days.
Can I track my order?

Yes. Once your order ships, a tracking number is emailed to you so you can follow your package every step of the way.
How do I care for my HeroForce watch?

To maintain your watch:

  • Avoid prolonged exposure to water unless the watch is water-resistant
  • Clean regularly with a soft, dry cloth
  • Schedule periodic professional servicing for longevity and precision
Can I return or exchange my watch?

Yes. Returns and exchanges are accepted within 7 days of delivery, provided the watch is in its original condition and packaging. Please refer to our Returns & Exchanges page for complete details.
Do HeroForce watches come with a warranty?

Yes. Every HeroForce timepiece includes a 6 Months warranty covering manufacturing defects. Our support team is ready to assist with any warranty-related inquiries.
How long will it take to receive my watch?

Shipping times depend on your location:

  • Domestic: 3–7 business days
  • International: 7–15 business days
  •  Tracking details are provided for every order so you can monitor delivery.
How do I place an order?

Orders can be placed directly through our Shopify store. Simply select your watch, choose any options (if applicable), and complete checkout using your preferred payment method.
Is it safe to pay online?

Yes. HeroForce uses secure payment gateways to protect your personal and financial information. All transactions are encrypted for your safety.
What payment options are available?

HeroForce accepts

  • Cash on Delivery (COD)